Shipping Policy

Effective Date: 03.05.2026

At Kitchen Done Right., we aim to provide reliable and transparent shipping for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details. Please note that processing times may be slightly longer during peak periods or promotional events.

2. Shipping Times

As we operate using a dropshipping model, products are shipped directly from our suppliers.

Estimated delivery times:

United Kingdom: 5–10 business days
European Union: 7–15 business days
United States: 7–15 business days
Rest of the World: 10–20 business days

Shipping times are estimates and may vary due to customs processing, courier delays, or other external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
From time to time, we may offer free shipping promotions.

4. Order Tracking

Where available, tracking information will be provided via email once your order has been shipped. Please allow a few days for tracking updates to appear in the system.

5. Customs, Duties, and Taxes

For international orders (outside the UK):

You may be required to pay customs duties, taxes, or import fees upon delivery.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking with your local customs office for more information.

6. Delays and Issues

While we strive to meet estimated delivery times, delays may occur due to:

High demand
Customs clearance procedures
Courier disruptions

Kitchen Done Right. is not responsible for delays caused by external factors, but we will assist you in tracking your order where possible.

7. Incorrect Address

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

If an incorrect address is provided:

We may not be able to change it once the order has been processed
We are not responsible for orders delivered to incorrect addresses

8. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

Please check with neighbours or your local delivery office
Contact us at kitchendonerightt@gmail.com

We will do our best to assist, but we are not liable for lost or stolen packages once marked as delivered by the courier.

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 7 days of delivery
Provide your order number and clear photos of the issue

We will review the case and arrange a replacement or refund where appropriate.

10. Contact Us

If you have any questions about your shipment, please contact us:

Email: kitchendonerightt@gmail.com
Phone: +44 7933 549710
Address: St George's Road, Glasgow, United Kingdom